Terms & Conditions

These terms and conditions and any contract formed between us shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English Courts.

If, for any reason, you are not entirely satisfied with your goods your statutory rights are not affected and complaints can be made by telephoning 07572 665522 or made in writing to 75 Raynsford Road, Great Whelnetham, Bury St Edmunds, IP30 0TN.

Designs are Copyright of Angelic Weddings, by agreeing to our terms and conditions you will not copy or reproduce our designs in anyway.

Please see below, our terms & conditions are split for ease of reference into three areas, Stationery Orders, Hire & Purchase and Wedding Planning & on the day Co-ordination:

Terms & Conditions – Stationery Orders

These are the only terms and conditions upon which we will contract with you. No alteration or substitution of these terms and conditions shall be valid unless agreed in writing.


Simply browse our designs and order relevant samples directly from our website. Any further information required or bespoke orders please e-mail your details through to us. There is no minimum order amount.


Bank Transfer is our preferred method; however you are also welcome to use personal cheques or PayPal.

Full payment is required up front (Non-Refundable) for all orders £100 or less.

Orders over £100 are required to pay a 50% deposit (Non-Refundable) when placing the order, the remaining 50% is payable once the final proof has been agreed, signed and returned.


Orders will be completed and despatched within 28 working days of payment being received. Please leave at least 6 weeks to give us plenty of time to forward proofs and agreements to be made. Express orders are accepted but on a discretionary basis, pending the design and order quantity required.

There is 25% uplift on any express orders.

Express orders will be completed in full within 3 weeks of the order placed, however it is your responsibility to return the agreed proof, signed and dated in a timely manner in order for the order to progress.

Orders will be despatched using Royal Mail Special Delivery and will be covered by insurance whilst in transit for damage or loss. Angelic Weddings will not be held responsible for any loss or damage during transit however we will do all we can to help in recovering compensation for you if this has occurred.

Currently we do not ship outside of Mainland United Kingdom.

Upon receipt of your order, please check it carefully, any discrepancies or damage should be notified within 5 days.

All prices for Stationery exclude delivery charges, the delivery charge will be confirmed in writing to you but will not exceed £20 (excluding large items such as: Post Boxes, Guest Books, Keepsake Boxes, Table Plans etc).

Proof & Confirmation of order

It is your responsibility to check the accuracy of any proofs sent out to you, before confirming that you are happy and your acceptance is given for the order to go ahead

You will sign, date the proof and return to us. Once the signed proof and any remaining monies are received we will confirm this is writing and start your order. Alternatively a PDF Proof can be e-mailed and e-mail conformation accepted.

We will endeavour to make each item the same however as they are handmade there may be a slight variation, this will however be kept to a minimum.


No refunds will be given on orders after the final proof has been approved and approval has been given. However if any error has been made on our part, a replacement will be issued free of charge.


All stationery is made by hand and therefore by its very nature some variations may occur.

Occasionally we may not be able to source an item used in our designs, so a substitute will be used. You will be notified of this before your order is started.

Liability & Data Protection

Some of our products are not suitable for young children due to small parts.

Care must be taken to keep items away from fire and extreme heat.

All prices are shown are in UK pounds sterling and are inclusive of any VAT.

No personal information will be disclosed to any other party in relation to your stationery order.

Designs are copyright of Angelic Weddings, by agreeing to our terms and conditions you will not copy or reproduce our designs in anyway.

Terms & Conditions – Hired Items

These are the only terms and conditions upon which we will contract with you. No alteration or substitution of these terms and conditions shall be valid unless agreed in writing.

The definitions apply in these Terms & Conditions.

Company Angelic Weddings

Within these terms and conditions reference to “goods”, “order/s” or “item/s” shall include vases and centrepieces, glass bowls, glass mirror trays, candle holders, tea lights, tea light holders, holders for table numbers, Wishing Tree, Photo Frames, decorations and accessories items and any other items hired by you from us under the contract for hire.


The equipment on hire shall remain the absolute property of the Company.

A contract is formed between us when we confirm in writing that your order has been accepted. Orders will not be accepted without the appropriate level of payment being received as set out below.

We reserve the right to withdraw our acceptance of your order if the goods requested are not readily available to us and to refund in full any payment you have made.

We reserve the right to substitute an item for an alternative design e.g. if breakages have been incurred as a result of a previous customer order. Any necessary substitutions will be communicated prior to your order being despatched.

We have a minimum order value of £120 for our hire products.


Orders totalling £120 or less must be paid in full at the time of booking to secure the order.

Orders of more than £120 require a Non Refundable 50% deposit at the time of booking to secure the order. If the required delivery date is within 4 weeks of placing your order the full contact price is required at the time of order.

Wishing Tree Hire requires a non refundable £50 deposit to secure a booking date the remaining monies owed to be paid no later than two weeks prior to the wedding date.

The balance of the contract price (including delivery charge) is due for payment 4 weeks prior to the goods being despatched. All cheques must be accompanied by a cheque guarantee card number except for cheques that are drawn on a bank account of a registered limited company. Payments can also be made by bank transfer or PayPal.

Our preferred method of payment is Bank Transfer.

If the balance payment is not received we reserve the right to withdraw our acceptance of your order. No delivery will be made without receipt of the balance.

If you wish to hold your hired goods for longer than the contracted period please contact us in advance to discuss terms and conditions.

No refunds or credits will be issued for any goods that are returned unused.

All prices quoted on the website include VAT.

Refundable Deposit

A refundable deposit 10% of the cost of the overall order must also be provided with the balance payment 4 weeks prior to the despatch of the goods.

The replacement cost of all losses and damages will be deducted from the refundable deposit. Substitute items will not be accepted and all damaged goods remain the property of Angelic Weddings and should therefore be returned.

Delivery & Set Up

Delivery and set u p date will be agreed no later than 4 weeks prior to the items being required.


No refunds will be given to any orders, however if an error has been made on our part, a replacement will be issued free if charge.

Loss or Damage of equipment

Throughout the period of hire the Hirer shall be responsible for the safe keeping and housing of the equipment and shall be liable to the Company for all the loss of or damage to the equipment howsoever caused.

The Hirer shall pay to the Company all costs incurred by it in carrying out repairs to damaged equipment.

The Hirer shall pay to the Company the full costs of replacing any lost equipment or any equipment which in the reasonable opinion of the Company is uneconomic to repair.


In respect of any order cancelled by the Hirer within 2 weeks of the date when the period of hire was to commence, the Hirer shall be liable to pay to the Company the full and remaining order amount.

Liability & Data Protection

Some of our products are no suitable for small children due to small parts.

All prices shown are in UK Pounds Sterling and are inclusive of any VAT.

No personal information will be disclosed to any other party in relation to your order.

Designs are Copyright of Angelic Weddings, by agreeing to our terms and conditions you will not copy or reproduce our designs in anyway.

Terms & Conditions – Wedding Planning & Co-ordination

1       Introduction

1.1     The Client wishes to engage the services of the Co-ordinator to Supply the Services and the Co-ordinator accepts the engagement subject to these Terms & Conditions which shall incorporate the Consultation Report.

1.2     The definitions apply in these Terms & Conditions.

Co-ordinator: Catherine Starling (also referred to as ‘us’ or ‘we’).

Client: the person who engages the Services of the Co-ordinator (also referred to as ‘you’).

Services: Wedding and events planning and co-ordination services, more particularly described in the Consultation Report.

Consultation Report: the Co-ordinator’s written report detailing the Client’s specific requirements for the Services discussed during consultation.

Budget: The amount specified in the Consultation Report as the agreed level of the Client’s expenditure on the wedding or event.

Our Fee: 10% of the Budget or £2000 (which ever is the greater) for the provision of the Services.

2       Services

2.1      The Co-ordinator will act as agent on your behalf to negotiate third party contract for the supply of goods and services for your wedding day.  All third party contracts will be entered into between the Client and the supplier. This arrangement will ensure that you have a direct contractual relationship with all of your wedding suppliers. It will be your responsibility to comply with the Terms & Conditions of all third party suppliers.

2.2      The Co-ordinator does not accept any liability in respect of any delay or non-observance by you of any third party contract terms.  We will, however, endeavour to remind you of all approaching payment deadlines.

2.3      The performance of the third party contracts is beyond the control of the Co-ordinator.  We do not accept any responsibility for the late, unsatisfactory or non-performance of a third party supplier.  We will, however, endeavour to remedy any problems that may arise in this regard.

2.4      Provided that it is agreed in the Consultation Report, we will attend your wedding day to oversee the co-ordination of the planned events (A separate fee applies to this service).

2.5      We do not purchase goods or services on your behalf.  If there are particular circumstances where this is requested by the Client, we may, at our absolute discretion, make such a purchase, subject to an additional charge of 15% of the value of the purchase.

3       Budget & Fees

3.1      The Budget is set following consultation with the Client.  If, at any stage, you require additional services to those quoted in the Consultation Report these will be subject to separate written agreement. If the Budget increases beyond 5% then the Co-ordinator reserves the right to increase their fee proportionately. Respectively, if the Budget should reduce to below 5%, the Co-ordinator will reduce their fee accordingly.

3.2      Our Fee shall become due by the Client as follows:

3.2.1    40% of Our Fee shall be immediately payable on signing these conditions;

3.2.2    a further 40% shall be due 12 weeks prior to the wedding date;

3.2.3    the 20% balance shall be due 4 weeks prior to the wedding date.

3.3      The Client shall pay each invoice submitted to it by the Co-ordinator, in full and in cleared funds, within 30 days of the date of the invoice. The Client acknowledges that each payment due under these terms is non-refundable.

3.4      Without prejudice to any other right or remedy that we may have, if the Client fails to pay the Co-ordinator on the due date, we may:

3.4.1    charge interest on such sum from the due date for payment at the annual rate of 6% above the base lending rate from time to time of Barclays Bank Plc, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment; and

3.4.2    suspend all Services until payment has been made in full.

3.5      An additional charge of £30 will be added to Our Fee in the event that their bank returns the Client’s cheque.

3.6      Our Fee includes payment for mileage up to 100 miles.  All mileage above this level will be charged at a rate of 40p per mile.

3.7      Our Fee also includes our attendance at 10 meetings.  In the event that further meetings are required, these will be charged to the Client at a rate of £15 per hour plus any additional travel costs.

3.8      If we are required to attend your wedding in accordance with term 2.4 and our attendance exceeds the allocated time period agreed in the Consultation Report, this additional time will be charged at the rates referred to in term 3.7.

3.9      In the event that the requirements of your wedding day necessitate an overnight stay, any related accommodation costs and basic subsistence will be charged back to you.

4       Client’s responsibilities

4.1      It is your responsibility to arrange all civil and religious requirements for your wedding and to apply to the Registrar of Marriages for the notices/banns to be published.  The Co-ordinator shall not be liable for any loss arising as a result of your failing to obtain any statutory or religious documentation, which results in the cancellation or delay of your wedding.

4.2      You agree to co-operate with the Co-ordinator and make yourself available for all required decision making concerning the planning of your wedding day.

4.3      If the Co-ordinator is required to attend and provide Services on your wedding day, you agree to provide a hot meal or suitable alternative to the Co-ordinator.

5       Date Protection & Your personal Information

5.1      The Co-ordinator will hold only the minimum amount of personal data necessary for the planning and co-ordination of your wedding and for their own accounting purposes. You agree that The Co-ordinator may pass personal data to potential suppliers.  We cannot be held responsible for the way in which these suppliers store and use your personal data.

5.2      The Co-ordinator will be as discreet about your wedding arrangements as is reasonably possible, although you accept that total secrecy is not possible given the need for us to contact potential suppliers and make arrangements on your behalf.

5.3      The Co-ordinator reserves the right to use photographs of elements of your wedding for our professional portfolio and website (we will, however, obtain your prior approval to the use of any personal photographs of yourselves).

6       Cancellation

6.1      In the unlikely event of you wishing to cancel the Co-ordinator’s Services, you must do so by giving us written notice to be received at least 4 weeks prior to your wedding date. Upon receipt of a letter of cancellation, and following settlement of all our invoices issued prior to receipt of the cancellation, we will provide you with all relevant information in our possession relating to your wedding.

6.2      Any cancellation received by the Co-ordinator less than 4 weeks prior to your wedding date will be subject to the settlement of the unpaid balance of Our Fee.  All relevant information in the Co-ordinator’s possession relating to your wedding will be provided upon receipt of this payment.

6.3      The Co-ordinator reserves the right to terminate this agreement in exceptional circumstances (including, but not limited to ill health or bereavement) or in the unlikely event of the relationship with the Client being rendered unworkable.  Should the need arise; the Co-ordinator will terminate the agreement in writing, giving four weeks’ written notice. We will provide you with all relevant information in our possession relating to your wedding upon settlement of all unpaid invoices issued prior to termination.

7       Limitation of Liability

7.1      This clause sets out the entire financial liability of the Co-ordinator (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Client in respect of:

7.1.1    any breach of this agreement;

7.1.2    any use made by the Client of the Services; and

7.1.3    any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.

7.2      All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement.

7.3      Nothing in this clause limits or excludes the liability of the Co-ordinator:

7.3.1    for death or personal injury resulting from negligence; or

7.3.2    for any damage or liability incurred by the Client as a result of fraud or fraudulent misrepresentation by the Co-ordinator.

7.4      Subject to conditions 7.2 and 7.3 the Co-ordinator shall not be liable for:

7.4.1    loss of anticipated savings; or

7.4.2    loss of goods; or

7.4.3    loss of contract; or

7.4.4    loss of use; or

7.4.5    loss or corruption of data or information; or

7.4.6    any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses; and the Co-ordinator’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for Our Fee.

8       General

8.1      No variation of these Conditions or of any of the documents referred to in them shall be valid unless it is in writing and signed by or on behalf of each of the parties.

8.2      This agreement and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by, and construed in accordance with, the law of England and Wales.

By signing and dating these Terms & Conditions in the spaces set out below, we confirm that we have read, understood and agree to them: